Contact & FAQ
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FAQ
Frequently asked questions
What is iSpy.Food?
iSpy.Food is a tool by Additive Free Kids that analyses packaged food products from Australian supermarkets. It decodes ingredient lists, identifies additives by their E-numbers, links them to their functions and associated symptoms, and ranks every product BEST, BETTER, OK or AVOID.
Is iSpy.Food free?
Yes — the Free plan gives you basic access with a limited number of product views each month, no credit card required. The Founders plan ($89.95 AUD per year) unlocks unlimited views and the full database. See pricing for details.
What does the Founders plan include?
Founders get the full picture — access to the full database, complete ingredient breakdowns, product rankings, symptom flags and every new category as it launches.
Which supermarkets are covered?
Product data is sourced from Australia's major supermarkets — Coles and Woolworths — plus independents. Spotted a missing product? Scan it in the app to submit it.
How are products ranked?
Every product is ranked BEST, BETTER, OK or AVOID based on the additives identified in its ingredient list and the health symptoms those additives are associated with. The reasoning is shown with each product, so you can judge for yourself.
Can I scan products in-store?
Yes — use your phone's camera in the iSpy.Food web app to scan any barcode in-store and instantly see the product's analysis and ranking before it goes in the trolley.
How do I cancel my subscription?
Any time, through the Stripe customer portal in your account settings. You keep access until the end of your billing period.
Can I sign in with Google or Microsoft?
Yes — iSpy.Food supports single sign-on with Google and Microsoft, as well as standard email and password accounts.
Do you work with schools, canteens or retailers?
Yes — our school canteen programme is already running, and we offer menu vetting and clean-label category reports for organisations. See what we do for organisations or email hello@ispy.food.
Still curious? The free plan is the answer.
The quickest way to understand iSpy.Food is to check a product you know.
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